Mr & Mrs Herman (Launceston, Cornwall)

After having terrible problems trying to get our insurance company to organise a boiler service for over two months, we got in touch with you to take care of it for us.

The service provided by your engineer, James, has been outstanding. Initially when he did the “Annual Service” on our Worcester boiler, he found things which had clearly not been checked for years, and as a result of his concerns, not only was the boiler thoroughly examined and a back up thermostat replaced within 2 days, but he also arranged for the gas company to check out the inlet, leading to major pipework replacement which should have been picked up 12 years ago.

Since the service we have been away, and on our return this week found the boiler was not working! As it turns out, we needed a new circuit board which could not have been foreseen, but again a thorough check and even weekend and evening phone calls between James and my husband (at James’ instigation), to try and restore our service, well beyond our expectations.

We wanted management to know that having now cancelled our heating insurance with our former provider, we will be using you direct as needed from now on, and request an annual service reminder.

Please pass our thanks for James’ superb service to his bosses, a delightful and very helpful man, and we are very pleased to have found your company.

April 2016

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South East Office

Just Energy Solutions Limited

North Orbital Road

St Albans

Hertfordshire AL2 1DL

t: 0844 880 8189


North East Office

Just Energy Solutions Limited

Suite 8, SV Rutter Business Centre

126 Great Lime Road

Newcastle NE12 6RU

t: 01912 600 556


South West Office

Just Energy Solutions Limited

Penstraze Business Centre


Cornwall TR4 8PN

t: 01872 562 118